Terms of Service
Last updated: 27/11/2025
Welcome to Lakoukla x Rolly. These Terms of Service ("Terms") outline the rules and regulations for using our website [www.lakouklaxrolly.co.uk](http://www.lakouklaxrolly.co.uk) and purchasing our products. By accessing our site or placing an order, you agree to be bound by these Terms.
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1. About Us
Lakoukla x Rolly is a UK-based beauty brand specialising in strip lashes, individual cluster lashes, and lash accessories. Our business operates in compliance with UK consumer laws.
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2. Use of the Website
By using our website, you confirm that:
* You are at least 18 years old, or using the website under adult supervision.
* You will not misuse our website or engage in unlawful activities.
* You will provide accurate, up-to-date information when placing orders or creating an account.
We reserve the right to restrict, suspend, or terminate access to the site at any time.
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3. Products
We aim to display products accurately; however, colours may vary slightly due to screen settings. Packaging may vary depending on stock.
All lashes should be used following the safety instructions provided. Patch testing is strongly recommended for all adhesives and removers.
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4. Orders & Acceptance
When you place an order, you will receive an order confirmation email. This does not indicate acceptance. A contract is formed once your order is dispatched.
We reserve the right to cancel or refuse orders due to:
* Stock limitations
* Incorrect pricing
* Suspicious activity
* Payment issues
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5. Pricing & Payment
All prices are listed in GBP (£) and include VAT where applicable.
We accept major payment methods displayed at checkout. By providing payment information, you confirm that you are authorised to use the chosen method.
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6. Shipping & Delivery
We offer UK-wide shipping. Delivery estimates are approximate and delays may occur beyond our control.
Once your order is dispatched, risk passes to you. You are responsible for tracking your parcel and contacting the courier for delivery issues.
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7. Returns, Refunds & Exchanges
Due to hygiene reasons, all lash products are non-refundable and cannot be returned or exchanged, unless proven faulty.
If you believe your item is faulty:
Contact us within 48 hours of receiving your order.
Provide photos and a description of the issue.
We may offer a replacement or refund depending on the situation. Items damaged through misuse are not eligible.
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8. Patch Testing & Safety
For all adhesives, removers, and lash application products, you must carry out a patch test at least 24 hours before use.
Lakoukla x Rolly is not liable for reactions caused by failure to patch test or improper use of products.
Products should be kept away from eyes, children, and should only be used as intended.
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9. Reuse Guidelines
Our products have varying reuse lifespans depending on the type of band:
Cotton band strip lashes. reusable up to 25 times with proper care.
Clear band lashes: reusable up to 10 times.
Cluster lashes: reusable up to 5 times.
Reuse may vary based on care, makeup exposure, and adhesive use.
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10. Lash Application & Removal
* Always apply lashes to clean, oil-free natural lashes.
* Use only a small amount of adhesive.
Removal:
Use Lakoukla x Rolly Remover for best results.
Alternatively, a gentle oil-based or micellar makeup remover can be used.
Remove gently. never pull lashes off.
Improper use may damage your natural lashes. We are not liable for misuse.
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11. Intellectual Property
All content on this website—including logos, designs, product names, images, and text—is the property of Lakoukla x Rolly and protected by UK copyright laws.
You may not copy, reproduce, or distribute any content without written permission.
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12. Privacy & Data Protection
We comply with GDPR and UK Data Protection Act. Please review our Privacy Policy to understand how we collect and use your information.
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13. Limitation of Liability
We are not liable for:
* Allergic reactions due to failure to patch test
* Damage caused by improper lash application or removal
* Delays in delivery
* Indirect or consequential losses
Our maximum liability is limited to the value of the purchase you made.
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14. Changes to Terms
We may update these Terms from time to time. The updated version will be posted on our website with a new "last updated" date.
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15. Contact Us
For support, please contact us:
Email: contact@lakouklaxrolly.co.uk
Thank you for shopping with Lakoukla x Rolly.