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Terms & Conditions

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1. Introduction
Welcome to Lakoukla x Rolly. By accessing our website and purchasing our products, you agree to comply with and be bound by these Terms and Conditions. Please read them carefully before making a purchase. If you do not agree, please refrain from using our website.

 

2. Products & Orders

  • Our products include false lashes, adhesives, accessories, and related beauty items.

  • Orders are subject to availability, and we reserve the right to cancel or refuse any order at our discretion.

  • A contract is formed when you receive an order confirmation email.

 

3. Pricing & Payment

  • All prices are listed in GBP and include applicable taxes unless stated otherwise.

  • We accept various payment methods, including credit/debit cards, Klarna, and Clearpay.

  • Klarna: https://www.klarna.com/uk/

  • Clearpay: https://www.clearpay.co.uk/en-GB

  • Prices are subject to change without notice, but such changes will not affect orders already placed.

 

4. Shipping & Delivery

  • We aim to dispatch orders within the specified timeframe on our website.

  • Delivery times may vary based on location and shipping service.

  • We are not responsible for delays caused by third-party carriers.

  • International customers are responsible for any customs duties or import taxes.

 

5. Returns & Refunds

  • Due to hygiene reasons, we only accept returns on unopened, unused items within 14 days of receipt.

  • If you receive a defective or incorrect item, please contact us within 7 days for a replacement or refund.

  • Refunds will be processed within 14 business days after the returned item is received.

 

6. MUA Discounts & Promotions

  • Professional makeup artists may apply for a discount by providing valid credentials.

  • Promotional offers are subject to availability and may be withdrawn without notice.

  • Discounts cannot be combined with other promotions unless explicitly stated.

 

7. Affiliate Program

  • Affiliate Program
    By participating in the LAKOUKLA X ROLLY Affiliate Program, you agree to promote our products using your unique affiliate links and discount codes. Affiliates are eligible to earn commissions based on sales generated through their referrals, in accordance with the commission structure outlined in the Affiliate Program Terms. Affiliates must adhere to all marketing guidelines, comply with applicable advertising laws, and not engage in any prohibited activities. LAKOUKLA X ROLLY reserves the right to modify or terminate the program, including the right to remove affiliates who do not meet performance expectations or violate the terms of the program. Full details of the Affiliate Program can be found in our dedicated Affiliate Program Terms.

 

8. Intellectual Property

  • All images, logos, and content on our website are the property of Lakoukla x Rolly.

  • You may not reproduce, distribute, or use our content without written permission.

  • Unauthorized reselling of our products without consent is strictly prohibited.

 

9. Liability & Disclaimers

  • Our products are for cosmetic use only. We are not liable for any allergic reactions or misuse.

  • While we strive for accuracy, we do not guarantee that all product descriptions and images are error-free.

  • We are not liable for indirect or consequential damages arising from the use of our website or products.

 

10. Privacy Policy & Data Protection

  • We comply with the UK GDPR and protect customer data responsibly.

  • Your personal information is used to process orders, improve our services, and communicate with you.

  • We do not sell or share customer data with third parties without consent.

 

11. Changes to Terms

  • We reserve the right to update these Terms & Conditions at any time.

  • Any changes will be posted on our website, and continued use of our services constitutes acceptance of the new terms.

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12. Contact Information
For any queries regarding these Terms & Conditions or to inquire about our affiliate program, please contact us via our website's contact form or email us at contact@lakouklaxrolly.com

By purchasing from Lakoukla x Rolly, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.

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